📞 Contact Us

❓ Frequently Asked Questions Q: How can I book a stay at Il Mercato Hotel & Spa? A: You can book in three simple ways: • Fill out the inquiry form on our website and our team will send you an updated offer. • Text us directly on WhatsApp for quick assistance. • To guarantee your booking, you can pay 10% in advance online and settle the rest upon arrival. Q: Do you have a diving center? A: Yes, we have a diving center desk inside the hotel. Please contact the team upon arrival. The nearest diving center is Circle Divers, just 50 meters from the hotel. Q: Is Aqua Park access included in my stay? A: Yes, unlimited access to the Aqua Park is included in your room rate. Q: What beach do you use? A: Our beach is Terrazzina Beach, a sandy beach just 15 minutes away by air-conditioned bus. Q: What facilities are available at the beach? A: Guests enjoy drinks, light snacks, sunbeds, and umbrellas. If you love snorkeling, you can also try nearby beaches such as Fanar Beach or Palma Beach for a small extra charge (including transfer & beach towels). Q: How often does the beach bus run? A: Our beach shuttle bus runs daily from 08:30 AM until before sunset, almost every hour. Q: Do you have a tour desk? A: Yes, we have a tour desk in the lobby area. Please contact our team upon arrival to arrange excursions. Q: Can I order a breakfast box for early trips? A: Yes, we are happy to prepare a breakfast box for you. Please order it in advance at the reception. Q: What is the difference between room types? • Standard Room: Located close to the Aqua Park, around 50 meters from the main building and reception. • Superior Room: Located in the main building, close to the service areas. • Deluxe Room: Situated around the pool, also close to service areas. • Family Room: One bedroom with a king bed and a living room with sofa bed, suitable for 2 adults + 2 children. Q: How far is the hotel from the Old Market? A: The Old Market is just 1 km away, about 10–15 minutes walking. Q: How far is the hotel from Sharm El Sheikh Airport? A: The airport is around 25 km away (approximately 30 minutes driving). Q: Do you provide airport transfers? A: Yes, we offer private airport transfers at an additional cost. The average rate is $50 for a round trip. Q: Is Wi-Fi available at the hotel? A: Yes, Wi-Fi is available in both public areas and guest rooms. Q: What does the All-Inclusive package include? A: Our All-Inclusive program offers: • Three main meals (breakfast, lunch, and dinner) served in open buffet style. • À la carte restaurant option (advance reservation required). • Afternoon snacks between meals. • Beverages (including alcoholic drinks) served from breakfast time until midnight. • Bars open daily from 10:00 AM.